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LU9: Computer Technology in Business - Coggle Diagram
LU9: Computer Technology in Business
Disadvantages
privacy and security concerns
destroy jobs
frauds
no personal touch
can be expensive
error
ethics
expensive sometimes
product cessation
Computer Technology Usage/Application
Artificial Intelligence (AI)
AI enabled products and services
small products (smart watch, smart car, smart home, smart household appliances)
personalized recommendations (online shopping sites, Netflix, social media)
personalized services (provide customized products and services)
facial recognition technology
customer service/ helpdesk chatbots
smart assistant like Siri and Alexa
-robot vacuums
AI assist in business
- process automation like robotic process automation - provide business insights - predictive maintenance - risk prediction by identify fake/problematic insurance or healthcare claims
Sales
Point of Sales (POS)
calculate the amount need to pay by customer
stores transaction information
linked to other system like inventory management systems
Online sales
E- commerce
doing business via internet
not same as online shopping
cover everything to do with buying or selling online
types : - B2C (Business to Consumer) - C2C (Consumer to Consumer) - B2B (Business to Business) - C2B (Consumer to Business)
Mobile commerce
use mobile devices for transactions - laptops or smartphones - mobile users can do transactions, price comparisons, banking, travel reservations and stock trading
types: - mobile shopping, mobile banking and mobile payments
Mobile wallet
using mobile device but similar to physical wallet - E-wallet - payment methods using QR code, in app payments, online transactions and magnetic field transfer
Eg: Apple Pay, Samsung Pay, Android Pay, Paypal and AliPay
Social commerce
enabled by social media networks and online social relationships
assist online transactions
the growth being driven by many factors like popularity of social sign, network notification, services and content via social media
Communication
contact with clients, suppliers, partners easily and fast
Email,instant messaging, push notifications, customer contact systems
Computerized phone system allowed automated support during off hours
Cashierless shop
no need human cashiers and cash payments
install Amazon Go app to enter and exit the store
this app track of purchases and receipts
use cameras, sensors and network to keep track of customers movements and their purchases
allow credit/debit holders with smartphones
Management
to manage the business and company itself
AR-enabled mcommerce
AR + m commerce - provide better shopping experience
Educating & training employees
provide job training for employees
educate them on company policy, software use, SOP, safety and etc.
using Webinars & live Q&A sessions
Advantages
:
better organization and keep track of documents, files, data
automate and save money
high speed operation
better sales
manage customer relationship, loyalty and reward programs
cheaper research and development
cost effectiveness
stores large amount of data and files systematically