LU9: Computer Technology in Business

Disadvantages

  • privacy and security concerns
  • destroy jobs
  • frauds
  • no personal touch
  • can be expensive
  • error
  • ethics
  • expensive sometimes
  • product cessation

Computer Technology Usage/Application

Artificial Intelligence (AI)

Sales

Communication

Cashierless shop

  • no need human cashiers and cash payments
  • install Amazon Go app to enter and exit the store
  • this app track of purchases and receipts
  • use cameras, sensors and network to keep track of customers movements and their purchases
  • allow credit/debit holders with smartphones

Management

AR-enabled mcommerce

Educating & training employees

  • to manage the business and company itself
  • contact with clients, suppliers, partners easily and fast
  • Email,instant messaging, push notifications, customer contact systems
  • Computerized phone system allowed automated support during off hours

AI enabled products and services

  • small products (smart watch, smart car, smart home, smart household appliances)
  • personalized recommendations (online shopping sites, Netflix, social media)
  • personalized services (provide customized products and services)
  • facial recognition technology
  • customer service/ helpdesk chatbots
    smart assistant like Siri and Alexa
    -robot vacuums
  • provide job training for employees
  • educate them on company policy, software use, SOP, safety and etc.
  • using Webinars & live Q&A sessions

AI assist in business - process automation like robotic process automation - provide business insights - predictive maintenance - risk prediction by identify fake/problematic insurance or healthcare claims

Point of Sales (POS)

  • calculate the amount need to pay by customer
  • stores transaction information
  • linked to other system like inventory management systems

Online sales

E- commerce

  • doing business via internet
  • not same as online shopping
  • cover everything to do with buying or selling online

types : - B2C (Business to Consumer) - C2C (Consumer to Consumer) - B2B (Business to Business) - C2B (Consumer to Business)

Mobile commerce

  • use mobile devices for transactions - laptops or smartphones - mobile users can do transactions, price comparisons, banking, travel reservations and stock trading

types: - mobile shopping, mobile banking and mobile payments

Mobile wallet

  • using mobile device but similar to physical wallet - E-wallet - payment methods using QR code, in app payments, online transactions and magnetic field transfer

Eg: Apple Pay, Samsung Pay, Android Pay, Paypal and AliPay

Social commerce

  • enabled by social media networks and online social relationships
  • assist online transactions
  • the growth being driven by many factors like popularity of social sign, network notification, services and content via social media

AR + m commerce - provide better shopping experience

Advantages :

  • better organization and keep track of documents, files, data
  • automate and save money
  • high speed operation
  • better sales
  • manage customer relationship, loyalty and reward programs
  • cheaper research and development
  • cost effectiveness
  • stores large amount of data and files systematically