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MANAGING CHANGE IN THE HOSPITALITY INDUSTRY, levels of org culture -…
MANAGING CHANGE IN THE HOSPITALITY INDUSTRY
ORGANISATIONAL CHANGE
Lewin's change model
making the change
Freezing new beliefs
Unfreezing beliefs
Types of organisational change
Total quality management (TMI)
Downsizing
Reemhgineering
Overcoming resistance to change
Self-reflection
Management must set an example
Information session
Organisational culture
levels of organisational culture
elements of organisational culture
Strong and weak organisational cultures
Job stress
Causes of job stress
Organisational causes
Role confilct
Role ambiguity
Role demands
A lack of cohesion
Physical demands
A lack of social support
Task demands and workload
individual causes
Type B personalities
Self-efficacy
Type A PERSONALITIES
Psychological hardiness
Family and work family conflict
Managing job stress
Teaching of symptoms of job stress
Counselling
Time management
Relaxation
Support network
Healthy diet and exercise
