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Future Journeys - Points, Member Enrolment, SEARCH PROMPT (2 yrs out -…

- - - - START: SEARCH & BOOK JOURNEY
    - - Re-attempt registration prompt
        
        Did member register online?
        
        N
        
        END
- - - - N
        
        Abandoned Cart prompt
        
        Did member book?
        
        N
        
        Offer/Recommendations attempt
      - Y
        
        START: POST BOOKING JOURNEY
  - - - Did member search?
        
        N
        
        SEARCH PROMPT
        (11-10 MONTHS - Home Group)
        
        Did member search?
        
        Y
        
        Did member book?
        
        2 more items...
        
        N
        
        Re-attempt search prompt
        
        1 more item...
- - - - Did member fill in comment cards?
        
        N
        
        END
- - - - Re-attempt post booking prompt
        
        Did member purchase ancilary products?
        
        N
        
        END
      - Pre-travel touchpoint
        
        On Holiday Touchpoint
        
        Did member send in UGC/Engage with us on social media?
        
        Y
        
        Potential Reward
        
        N