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TOTAL QUALITY MANAGEMENT - Coggle Diagram
TOTAL QUALITY MANAGEMENT
Quality
The degree to which the product/service meets the expectations of the customer and conforms to design specifications.
The Important Of Quality
Positive Company Image
A positive image helps a firm accelerate sales, recruit new employees, obtain loans from financial institution and numerous of other organizational benefits.
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FISHBONE DIAGRAM
This fishbone diagram was drawn by a manufacturing team to try to understand the source of periodic iron contamination. The team used the six generic headings to prompt ideas. Layers of branches show thorough thinking about the causes of the problem.
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Benchmarking
The concept of discovering what is the best performance being achieved, whether in your company, by a competitor, or by an entirely different industry.
Benchmarking is an improvement tool whereby a company measures its performance or process against other companies' best practices, determines how those companies achieved their performance levels, and uses the information to improve its own performance.
Benchmarking is a continuous process whereby an enterprise measures and compares all its functions, systems and practices against strong competitors, identifying quality gaps in the organization, and striving to achieve competitive advantage locally and globally.
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