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Computer Technology for Business - Coggle Diagram
Computer Technology
for Business
Usage/applications
Management
First and foremost, computer technology is used to manage the business and company itself
Communication
Faster and easier way to maintain contact with clients, suppliers, partners, etc.
Artificial intelligence
ability of computers to work in human like way (understand the world around them, learn and make decisions)
Sales
Point-of-sales (POS) systems
Calculates the amount that customer needs to pay for the goods/services
Cash register, computer, monitor, cash drawer, receipt printer, card reader, barcode scanner, customer display
E-commerce, m-commerce, social commerce
Refers to trading goods and services through electronic medium such as computers, mobile devices and Internet
Done instantly through mobile banking apps, or scanning codes on the mobile device
mobile wallets
Similar to physical wallet, but inside the mobile device
Digital wallet – can be accessed on web browser on
desktop/laptop/mobile device
Cashierless shop
Eliminates the need for human cashiers and cash payments
Need to install Amazon Go app to enter and exit the store
AR-enabled mcommerce
Augmented reality is used together with the m-commerce app
To provide better shopping experience
Educating & training employees
Provide job training for employees
Also educate employees on
company policy, software use, SOP, safety etc.
Advantages/benefits
Better organization and keeping
track of documents, files, data
Self sufficient in handling some
tasks that used to be outsourced
Cost effectiveness – affordable
tools and services
Cheaper research and
development
Manage customer relationship,
loyalty and reward programs
Disadvantages/drawbacks
Destroy jobs
Not all products/services can be sold online
Privacy and security concerns
Ethics
Over reliance on technology
Online businesses during the MCO period
Online shopping became a big
part of the “new norm”
E-commerce businesses boomed
globally
Logistics, transport services, and computer technologies are needed to make sure smooth operations
