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Learning Unit 9: Computer Technology for Business - Coggle Diagram
Learning Unit 9:
Computer Technology
for Business
Usage & Application
1. Management
:red_flag: Manage the business and company itself
2. communication
:red_flag: Help maintain contact with clients, suppliers, partners.
3. AI
:red_flag: Ability of computers to work in humanlike way.
:red_flag: Assist and improve business operations.
:red_flag: Process automation, Provide business insights, Predictive maintenance, Risk prediction, Automated delivery, and R&D.
7. Sales
:red_flag: Used for sales purposes.
:red_flag: Eg. Point-of-sales (POS) systems, Online sales, E-commerce, m-commerce, and social commerce.
Point-of-sales system
- For retail transactions where Calculates the amount that customer needs to pay and Stores the transaction information.
Social commerc
e - Ecommerce that is enabled by social media networks and online social
-
E-Commerce
Trading goods and services through electronic medium such as computers, mobile devices and Internet.
It supports social interaction and user contributions to assist online transactions.
Eg. FB Marketplace, Business accounts (FB,Instagram)
Mobile ecommerce
- Mobile consumers can conduct transactions, price comparisons, banking, travel reservations, stock trading, etc.
:star: Mobile payment (payment app, mobile banking apps)
:star: Mobile wallets （Apple Pay, Boost, Sarawak Pay)
4. Cashierless shop
:red_flag: Eliminates the need for human cashiers and cash payments
:red_flag: Eg. Amazon Go
5. AR-enabled mcommerce
:red_flag: Augmented reality is used together with the m- commerce app to provide better shopping experience.
:red_flag: Eg. IKEA Place, Sephora Virtual Artist
6. Educating & training employees
:red_flag: Provide job training for employees
Introduction
:check: Many traditional businesses were revolutionized.
:check: Computer technology allows greater efficiency for conducting business
Traditional commerce
VS
E-commerce
Traditional commerce
:check: Possible to inspect the product before purchase.
:check: Lower rate of customers returning the products.
:check: Easier to detect card fraud.
:check: Does not need technicallycompetent staff.
:red_cross: Higher costs needed (shop & staff)
:red_cross: Less convenient.
E- commerce
:red_cross: Not possible to inspect product before purchase.
:red_cross: Higher rate of customers returning.
:red_cross: difficult to detect card fraud.
:red_cross: Needs technically competent staff.
:check: Lower costs.
:check: Convenient to browse products.
Advantages
Better organization and keeping track of documents.
Cost effectiveness.
Greater speed in operations.
Cheaper research and development.
Better sales.
Disadvantages
Privacy and security concerns.
Destroy jobs.
Frauds.
Can be expensive.
Can be expensive.
Over reliance on technology.