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CHAPTER 9 : QUALITY - Coggle Diagram

- - - - The process of comparing one’s own products, services, or processes against those of industry leaders for the purpose of improvement
    - - Japanese term referring to the total quality management principle of continuous improvement
  - - - User of an item who is a member of, or employee of, the organization that supplies the item
    - - User of an item who is not a part of the organization that supplies the item
  - - - A work team that meets regularly to identify, analyze, and solve problems related to its work area
    - - A temporary team formed to solve a special or non-recurring problem