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CHAPTER 15: CREATING COLLABORATIVE PARTNERSHIPS - Coggle Diagram
CHAPTER 15:
CREATING COLLABORATIVE PARTNERSHIPS
15.3 Define the fundamental concepts of a knowledge management system
Knowledge management (KM) –
involves capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effective decisions and actions
Knowledge management system –
supports the capturing and use of an organization’s “know-how”
Intellectual and knowledge-based assets fall into two categories
Explicit knowledge –
consists of anything that can be documented, archived, and codified, often with the help of IT
Tacit knowledge -
knowledge contained in people’s heads
The following are two best practices for transferring or recreating tacit knowledge
Shadowing –
less experienced staff observe more experienced staff to learn how their more experienced counterparts approach their work
Joint problem solving –
a novice and expert work together on a project
KM Technologies
Knowledge repositories (databases)
Expertise tools
E-learning applications
Discussion and chat technologies
Search and data mining tools
Social networking analysis (SNA) –
a process of mapping a group’s contacts (whether personal or professional) to identify who knows whom and who works with whom
15.1 Identify the different ways in which companies collaborate using technology
Organizations create and use teams, partnerships, and alliances to:
Undertake new initiatives
Address both minor and major problems
Capitalize on significant opportunities
Collaboration system –
supports the work of teams by facilitating the sharing and flow of information
Organizations form alliances and partnerships with other organizations based on their core competency
Core competency –
an organization’s key strength, a business function that it does better than any of its competitors
Core competency strategy –
organization chooses to focus specifically on its core competency and forms partnerships with other organizations to handle nonstrategic business processes
Information partnership –
occurs when two or more organizations cooperate by integrating their IT systems, thereby providing customers with the best of what each can offer
15.2 Compare the different categories of collaboration technologies
Collaboration system –
an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information
Two categories of collaboration
Unstructured collaboration (information collaboration) -
includes document exchange, shared whiteboards, discussion forums, and e-mail
Structured collaboration (process collaboration) -
involves shared participation in business processes such as workflow in which knowledge is hardcoded as rules
Types of Collaboration Systems
Knowledge management systems
Content management systems
Workflow management systems
Groupware systems
15.4 Provide an examples of a content management system along with its business purpose
Content management system (CMS) –
provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment
CMS marketplace includes:
Document management system (DMS) –
supports the electronic capturing, storage, distribution, archival, and accessing of documents
Digital asset management system (DAM) –
similar to DMS, generally works with binary rather than text files, such as multimedia files types
Web content management system (WCM) –
adds an additional layer to document and digital asset management that enables publishing content both to intranets and to public Web sites
WORKING WIKIS
Wikis -
Web-based tools that make it easy for users to add, remove, and change online content
Business wikis -
collaborative Web pages that allow users to edit documents, share ideas, or monitor the status of a project
15.6 Explain how groupware can benefit a business
Groupware –
software that supports team interaction and dynamics including calendaring, scheduling, and videoconferencing
Example
Web conferencing
Instant messaging
Videoconference
15.5 Evaluate the advantages of using a
workflow management system
Workflow –
defines all the steps or business rules, from beginning to end, required for a business process
Workflow management system –
facilitates the automation and management of business processes and controls the movement of work through the business process
Messaging-based workflow system –
sends work assignments through an e-mail system
Database-based workflow system –
stores documents in a central location and automatically asks the team members to access the document when it is their turn to edit the document