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INTERPERSONAL COMMUNICATIONS :speaking_head_in_silhouette: - Coggle…
INTERPERSONAL COMMUNICATIONS
:speaking_head_in_silhouette:
Chapter 1
FOUNDATION OF COMMUNICATION
Sender and Receiver
Encoding and Decoding
Competence
Messages
Channel
Noise
Context
Purpose
Ethic
PRINCIPLE OF COMMUNICATION
IPC is a transactional process
IPC is purposeful
IPC is ambigous
IPC may be symmetrical and complemtary
IPC refer to context and relationship
IPC is series of punctuated event
IPC is inevitable, irreverseible, unreapetable
Chapter 2
CULTURE IN IPC
Demographic Changes
Sensitivity to cultural difference
Economic and political interpendence
Spread of technology
Culture - specific
CULTURE DIFFER
High and low power distance
Individuals and collective orientation
High and low ambiguity tolerant culture
Indulgence and restraint
Masculine and feminie culture
High and low context culture
Long term and short term orientation
Chapter 3
PERCEPTIONS OF THE SELF AND OTHERS
STAGES OF PERCEPTION
Stimulation
Organization
Intepretion - evaluation
Memory
Recall
PERCEPTION PROCESS
Self fulfilling prophecy
Implict personality theory
Perceptual - accentuation
Primacy - recency
Consistency
Stereotyping
Attribution
ASPECT OF THE SELF
Self-Concept
Self-Awareness
Self-Esteem
Chapter 4
LISTENING IN IPC LISTENING PROCESS
Receiving
Understanding
Remembering
Evaluating
Responding
EFFECTIVE LISTENING
Emphatic and objective listening
Non judgemental and critical listening
Surface and depth listening
Active and inactive listening
Chapter 5
VERBAL MESSAGES
PRINCIPLE OF VERBAL MESSAGES
PRINCIPLE OF VERBAL MESSAGES
Meaning are in people
Meaning are denotative and connontative
Message can criticize and praise
Messages can confirm and disconfirm
GUIDELINES FOR USING VERBAL MESSAGES EFFECTIVELY
Extensionalize
See the individuals
Distinguish between fact and inferences
Chapter 6
NONVERBAL MESSAGES
BENEFITS OF NONVERBAL COMPETENCY
Improve understanding in people
Increase effectiveness in interpersonal situations
Increase perceived attractives
Enables effective self-presentation
CHANNELS OF NONVERBAL COMMUNICATION
Body of communication
Eye of communication
Facial communication
Touch communication
Paralanguage and silence
Artifactual communication
Temporal communication
spatial communication and terrioratary
Chapter 8
CONVERSATIONAL MESSAGES
THE CONVERSATION PROCESS
Opening
Feedforward
Business
Feedback
Closing
CONVERSATIONAL MANAGEMENT
Initiaing
Maintaining conversation
Closing conversation