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Customer - Coggle Diagram
Customer
BPRF (Current)
Customer Saridfaction
Customer Reputation
Customer experience
Brand Perception
Customer Promise Perception
complaints
received
EWON
by driver
New BPRF
SSM
Customer Advocacy
Customer Satisfaction
Conversion of New customers
Customer Experience
Customer Satisfaction Current 7.6 (Target 8.2)
Customer Reputation Current 6.8 (Target 7.0)
Operations
Total Complaints Resolved
Complaint Drivers
EWON Complaints
Conversion of New Customers
Enterprise Advocacy
Reptation
Price Perception
Trust
Customer Satisfaction
Brand Awareness