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CROSS-CULTURAL MANAGEMENT, Trieu Tien Thanh B1605864 - Coggle Diagram

- - - - Functional, A social phenomenon, Prescriptive, Learned,...
    - - Based on race, ethnicity, geographic region or economic or social class
    - - in communication
      - in rules of social behaviour
      - in social categories
    - - culture is what people need in society, people create culture,
    - - culture influences people, it guides people to take action, culture also helps people to interpret such conduct
      - Culture is not something to be inherited. but formed through the process of development and learning in society. people tend to learn and acquire new cultures than developed cultural ones
    - - the role of culture in understanding and explaining the principles of human behavior
    - - culture and behavior are not separate from each other, because it also helps identify the conditions and circumstances under which different behaviors occur; It helps interpret and predict behavior.
    - - a Vietnamese and a Japanese person eat together to make noise, Vietnamese people think that the behavior is not good. Japanese people recognize Vietnamese people as grateful and grateful to the person who created the food
    - - The limit of cultural knowledge is understanding, there is no mention of human emotions in culture
    - - Many definitions of culture indicate that culture is “the sum of people’s perceptions of themselves and of the world
    - - words, symbols, body language, what they mean, difficult to measure, the meaning of symbols will help you understand others
    - - expressing subjectivity, people with different views form different cultural behaviors,
    - - different views of culture, forming a conflict in the interpretation of culture. The study can reduce conflicts in multiculturalism including many people
    - - Culture is considered as an information communication system, when there are different cultural characteristics that create language problems.
- - - - More having information helps understand yours and others needs.
    - - Be patient, don’t let deadlines drive your
        emotions and actions
    - - Based on perception
  - - - Negotiate a relationship, not a deal
      - Address needs, not positions
      - Apply participative, creative thinking
      - Use objective criteria
    - - Adapt your behavior
      - Be flexible, open minded, and tactful
      - Consider as many outcomes as possible
      - Dive into trust
      - Eliminate culturally irritating phrases
      - Focus on common ground
      - Generate strong but fewer counterproposals
      - Holistically listen to verbal and nonverbal cues
      - Inclusively share information
      - Jazz up your creativity
      - Jazz up your creativity
    - - must find a solution that pleases
        everyone
      - seek to gain the favor of people from whom you
        want things
- - - - lack of knowledge about the rules of
        behavior.
    - - occurs due to problems with an unfamiliar language
        and an inability to communicate properly
    - - occurs due to constant adjustment to a new cultural
        environment.
    - - negative reaction to change and adjustment to a
        new cultural environment
    - - the emotional and physiological difficulties
        experienced upon returning home from overseas
- - - - profoundly affects communication in
        cross cultural environments
    - - Time wasted means lost money
    - - differs among cultures
    - - All communication is culture based
      - verbal and nonverbal
      - body language
      - Avoid jargon and slang
      - Avoid discussing personal and cultural issues