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MESSAGES AND CONVERSATION - Coggle Diagram
MESSAGES AND CONVERSATION
Conversation
Conversation Process
Business
To longest part of conversation
Speaker or listener roles are exchange
Emphasize communication that are goal directed
Focus the conversation
Fulfill general purposes
Feedback
Dimension of feedback
Immediate-delayed
Low monitoring-high monitoring
Person focused-message focused
Supportive-critical
Positive-negative
Feedforward
Functions
To preview the messages
To disclaim
To open the channels of communication
To altercast
Closing
Goodbye
Reveal persons satisfaction with the conversation
Opposite the first step
Closing and feedback could be combined
Opening
Opening Lines
Innocuous openers
Direct openers
Cute-flippant openers
Opening References
Rational References
Self References
Context References
Other References
Principle of Turn-Taking
Speaker cues
Turn-maintaining cues
Turn-yielding cues
Listener Cues
Turn requesting cues
Turn denying cues
Conversational turns
Regulated by audio and visual signals
Back-Channeling Cues
Four back-channeling cues messages
To indicate degree of involvement
To pace the speaker
To indicate agreement and
disagreement
To ask for clarification
Principle of cooperation
4 conversational maxims
Maxim of quality
Maxim of relation
Maxim of quantity
Maxim of manner
Principle of Dialogue
Dialogue
Objective; mutual understanding, and
empathy
Respect; allow to make own choices without coercion, threat, pressure, punishmen
Deep concern for other person and
relationship
Monologue
No genuine interaction
No real concern for another person
feeling and attitude
No real interaction among participants
Concerned only his/her goals
Communication in which a person
speaks and the other is listens