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SLA - Coggle Diagram
SLA
Faults
Device Fault
Lamp failure
High Voltage
Low Voltage
Mains Failure
Communication Failure
Low Power Factor
Pole Inclination
Earth Leakage Detected
Severity
High
Medium
Critical
Low
Escalation Levels
Level 2
Level N
Level 1
Types of service requests
Fault
Complaint