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Communication in Organizations - Coggle Diagram
Communication in Organizations
Categories of Interpersonal
Communication
Non-Verbal Communication
A communication transmitted through actions and behaviors rather than through words.
Written Communication
Memos, letters, reports, notes, email, and other
methods in which the written word is used to transmit meaning.
Oral Communication
Face-to-face conversations, group discussions, telephone calls, and other situations in which the spoken word is used to express meaning.
Barriers to Effective Communication
Language
characteristics
words and phrases in our language are imprecise.Individuals often use different meanings or interpretations of the same word and do not realize it.
The imprecision and multiple meanings of words are
one reason why jargon develops
Information Overload
Managers and organizations can experience information overload when the amount of data that can be processed is exceeded.
Trust and Credibility
This lack of trust can cause the receiver to look for
hidden meanings in the sender’s message.
It can also cause the sender to try and manipulate the
message.
Lack of trust between the sender and the receiver.
Gender Differences
and Other Factors
Gender Differences
Gender differences can result in breakdowns and lead to distorted communication and misunderstandings between men and women.
Other Factors
May cause us to focus on information that helps us
make a choice quickly.
Cross-Cultural diversity
They may have different behaviors, styles, and ways
of looking at things.
A common problem in cross-cultural communication is
ethnocentrism.
Individuals from different cultures may encode and
decode their messages differently.
Ethnocentrism is the tendency to consider one’s own
culture and its values as being superior to others.
Achieving Communication
Effectiveness
Be mindful
Support with action
Examine true purpopse
Follow up
Clarify your idea
Consult with others