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Options - Coggle Diagram
Options
Cattle Selection
Once a cattle is selected it will show the options from SnatchBot
Message Type: Bot Treatment
Case No: BT_001
Once the solution is provided by the bot then a timer will be set in server-side (24 hrs)
Message Type: Bot Followup
Case NO: BT_001
Once the timer is reached a message will be sent to the user WhatsApp number whether the solution works or not with options
Message Type: Bot Followup
Case No: BT_001
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If the user selects solution doesn't works then the message type will be changed
Message Type: Bot Followup
Case No: BT_001
If the admin starts a conversation for that message then the message type will be
Message Type: Bot Investigation
Case No: BT_001
If the admin provides a solution then the message type will be Bot followup with a 24 hrs timer
Message Type: Bot Followup
Case No: BT_001
If the option provided by the Bot doesn't fit for the user they can select the option None of the above
If none of the above is selected then the message will be changed to Direct Treatment
Message Type: Direct Treatment
Case No: BT_010
Now user can send audio, video, images and now the message type will be as follows
Message Type: Direct Treatment
Case No : BT_010
If the admin replies or asks a query then the message type will be as follows
MessageType: DT-Investigation
Case No: BT_010
If the admin provides a solution then the message type will be as follows with a 24hrs timer
Message Type: DT-Followup
CaseNo: BT_010
Once the timer is completed an message will be sent to the user whatsapp with options whether the solutions works or not
Message Type: DT-Followup
CaseNo: BT_010
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