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CONVERSATIONAL MESSAGES :explode:, Closing Conversations, :capital_abcd:,…
CONVERSATIONAL
MESSAGES
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The Conversation Proses
Feedback
Reflect back on the conversation to signal that the businesss is completee
Feedforward
Give the listener about general idea of the converation's focus
Four Function
To Preview the message
To Disclaim
To Open the channel of communication
To Altercast
Closing
The closing which often show how satisfied the persons were the conversation
Opening
Open the conversation with greeting
Conversational Management
Initiating
- initiate dialogue in a language you both understand
Other Reference
- Talk about others
Relational Reference
- Talk about each other
Self Reference
- talk about yourself
Context Reference
- Talk about phsyical,culture or temporal context
Maintaining
The Principle of Cooperation
Maxim of Quality
- Only talk about what you know
Maxim of Relation
- Talk about what relevant to conversation
Maxim of Quantity
- Be infomative
Maxim of Manner
- Be clear, avoid ambiguities
The Principle of turn taking
Listener Cues
- Turn-Requesting cues
Back
-Channeling cues and interruption
Speaker Cues
- Turn-maintaining
The Principle of dialogue
Monologue
- No real interaction
Dialogue
- Two-way interaction for understanding
Closing Conversations
Directly state the desire to end the conversation
State that you enjoyed the interaction
Refer to future interaction
Ask for closure
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