E-MAIL

Definition

an electronic document/message transmitted over a computer network

Access to E-Mail

Internet connection

E-mail account

Software to compose e-mail messages

E-mail Structure

Security

Always have a subject

Salutation

Body - complete sentences

Closing

Sender's name

Correct recipient address / e-mail

Effective e-mail messages

Informative subject line

Make sure recipient knows who you are

Keep messages short and focused

Put requests near the beginning of the e-mail

Keep attachments to a minimum

Avoid abbreviations and emotions in formal e-mails

Always be respectful

SPAM

PHISHING

FAKE SITES

unwanted electronic junk mail that arrives in your online mailbox

Spam filter

utility software that captures unsolicited e-mail messages before the reach your inbox

E-mail based scam that is designed to persuade you to reveal confidential information

bank account no.

requires the user to reply to an e-mail message

looks legitimate but created by a 3rd party replica

designed to collect credit card numbers

may have trappings of a real site