Please enable JavaScript.
Coggle requires JavaScript to display documents.
User Journey Mindmap - Coggle Diagram
User Journey Mindmap
Lead capture!
Support team calls the candidate
Account created based email/phone number
User lands at apply.hugheseducation.com
Fills the application form
Submits the form & moves to Application fee
User waits for X hours till IIM faculty reviews the application
Selected: Moves on to pay registration fee
Is redirected to Hughessupport.com to pay Programme Fee
Gets Rejected
Receives emailers for other eligible & relevant courses
User doesn't pay, leaves the form on submit
Reminder emails
2 days later
1 week later
Once every 2 weeks
The same day
Does not want to continue
User not interested, lead drop
Run email campaign with blogs
User not eligible for the enquired course
Lead drop
Receives emailers for eligible & relevant courses
Automated email