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Quality - Coggle Diagram
Quality
Dimensions of Quality
Durability
Service Ability
Realibility
Aesthetic
Features
Perceived Quality
Performance
Conformance
Achieving quality
Kaoru Ishikawa
Philip Crosby
Armand Feigenbaum
W.Edwards Deming
Joseph Juran
Importance of Quality
Productivity
Cost
Competition
Perspectives of Quality
Producer Perspective
Consumer Perspective
Tools of TQM
Fishbone Diagram
Benchmarking