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Project Quality Management - Coggle Diagram
Project Quality Management
key concepts
definition of quality
totally of entity
product
service
result
satisfied needed ablities
product requirements
beware of gol plating
customer satisfaction
fitness for use
prevention
quality is planned into a project
do the work correctly the first time
keeping errors out of the process
corrective actions
reduce defect repair
management responsability
ensure resources to
obtain quality requirements
es. zero defects
costs
needed resources
"pan-do-check-act"
deming's quality cycle
quality management
approach
top-down quality
beware
overworking the project team
speeding through
quality inspections
schedule correctly
quality activties
inspection
check the work done before customer
attribute sampling
binary check
conform
not conform
look attributes of what
we have created
variable sampling
continuos scale
degree of conformity
tolerance
range of acceptable results
control limits
specification of min and max
accuracy
difference between measured value
and true value
assesment of correctness
precision
difference between measurements
all measurements are closed
random error
valori precisi potrebbero non essere accurati
kaizen technologies
continuos small improvements
target
reduce costs
ensure consistency
marginal analysis
cost needed to improve
increase in revenue
marginal cost to create one more unit
quality regulations
ISO programs
repeat the same process
Six Sigma
Total Quality Management
not defined by the organization
pm must create one
requirements
quality standards
optional
adaptive environments
before starting
interation
define quality measures
only for requirements
planned into the iteration
at the end of each
iteration
quality review
pm and team
changes to improve
the process
retrospective at
the end of each iteration
planning processes
Develop Project Quality
Management Plan
subsidiary plan of pm plan
how to implement
quality control
quality policies
quality assurance requirements
quality control activities
iterative process
plan
implement
measure
react
document
until meet all the scope
requirements
inputs
project charter
define success criteria
measurable project objectives
pm plan
requirements management plan
stakeholder engagement plan
scope baseline
project documents
assumption log
requirements documentation
rtm
risk register
stakeholder register
collaborative approach
eef
opa
templates
check sheets
hostrical informations
tools and techniques
expert jufdment
data gathering
benchmarking
comparing
projects
es. by earned value
solutions
materials
technologis
...
measure against any other
evaluate differences
corrective actions
truth in reporting
design of experiments
more solutions to compare
examines variables
find the best outcome
braistorming interview
data analysis
cost-beefits analysis
cost of quality
cost of conformance
to requirements
safety
team development and training
cost of materials and processes
everything needed to get quality control
as planned
types of costs
prevention
safety
training
equipments
tools
appraisal
cost of measuring
testing
evaluating
cost of non confromance
to requirements
failure costs
internal failure
scrap
rework
external failure
lost business
downtimes
costs due to poor
quality control
trend analysis
analyze past results
predict future performances
applications
techincal performance
production errors count
cost and schedule performance
activties completed incorrecty
predict delivery time
predict cost variances
decision making
multicriteria decision analysis
data represetation
flowcharts
logical data model
matrix diagram
mind mapping
test and inspection planning
meetings
outputs
quality management plan
control quality
how inspect results
inspection-driven
quality standards to respect
poor results
root-cause analysis
managing quality
be sure quality respect organization's policies
tipically done by management
quality improvements
how improve quality
defined per single project
driven by the organization
policies
rules
es. iteration retrospective
in agile approach
chapters
quality standards
quality objectives
roles and responsabilities
what require a quality review
deliverables
processes
quality control
management activities
control activities
quality tools
non conformance
procedures
corrective actions
continuos improvement procedures
quality metrics
how to measure
deliverable characteristics
project characteristics
percentage of task completed on time
cost performance
falure rate
number of defects per day
downtimes per month
pm plan updates
risk management plan
scope baseline
project documents updates
lessones learned register
rtm
risk register
stakeholder register
tailoring
constraints
organization
policies and procedures
organization
tools and techniques
templates
quality tools
regulatory constraints
governmental
legal
quality standard
to follow
customizable
stakeholder egagement
they define requirements
continuos
quality improvement
managed
at project level
managed at
organizational level
executing processes
Manage Quality
QA (Qulity Assurance)
planning processes
implementations
before and during the project
continuos process
improvement
deming cycle
1 plan
2 do
3 check
4 act
continuos updates
pm documents
project documents
everyone's responsability
inputs
pm plan
quality management plan
project documents
lessons learned register
quality control measurements
quality metrics
risk report
opa
tools and techniques
data gathering
checklists
repetatitive processes
data analysis
alternative analysis
document analysis
process analysis
root cause analysis
decision making
multicriteria decision analysis
data representation
affinity diagrams
cause-and-effect diagrams
flowcharts
histograms
matrix diagrams
scatatter diagrams
audits
document
variances
best practices used
recommend best practices
implement
recommendations
quality improvement
lessons learned
quality audits
design for X
X
eXcellence
a variable that the project
is trying to address
cost
uptime
roi
for each component
of the design
how affect variable X
product design philosophy
design a product around
a specific characteristic
problem solving
quality improvement methods
outputs
quality reports
test and evaluation dcuments
chage requests
pm plan updates
quality management plan
scope baseline
schedule baseline
cost baseline
project documents updates
issue log
lessons learned register
risk register
monitoring and controlling processes
Quliaty Control
products
monitor
determine anomalies to qualty
study special causes
research random causes
check the tolerance range
observe control limits
measure
inspect
keep errors away from
the customer
root-cause analysis
apply corrective actions
occurs throughout the life of the project
project management processes
measure
performances
scheduling
cost
statistical QC
sampling
attribute sampling
yes/no defect check
variable sampling
tolerace
how far from acceptance?
probability
input
pm plan
quality management plan
project documents
lessons learned register
quality metrics
test and eval docs
approved change requests
deliverables
work performance data
eef
opa
tools and techniques
data gathering
checklists
ordered steps for doing the work
ripetitive
same way
checksheets
tally (contare) type of defects
statistical sampling
questionnaires
data analysis
performance reviews
root cause analysis
inspection
reviews
product reviews
audits
walkthrough
testing / product evaluation
against quality standards
unique to the discipline
software
find bugs and errors
construction
confirms electrical plumbing
HVAC systems
statistical sampling
adeguate
schedule
testing plan
reuce cost of QC
samples must be comparable
same products
data representation
cause-and-effect diagrams
relashionhips
variables wthin a process
may contribute to inadeguate quality
organize
process
team opinion
ishikawa diagram
fishbone diagram
control charts
repetitive activities
projects
operations
customer requirements
control limits
upper
lower
sigma values
measure of tolerance
value range
upper
lower
assignable cause
out of control
values out of value range
rule of seven
ripetitive pattern
non random
histograms
scatter diagrams
correlations between variables
positive
negative
no correlation
pareto diagram
20/80
run chart
like control chart
related to a calendar
meetings
outputs
quality control measurements
verified deliverables
work performance information
change requests
pm plan updates
quality management plan
project doc updates
issue log
lessons learned register
test and eval docs
