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CONVERSATIONAL MESSAGES - Coggle Diagram
CONVERSATIONAL MESSAGES
OPENING
- start with greeting
- phatic communication : message between two in opening the channels of interaction
- can be verbal or non-verbal
- consistent in tone
FEEDFOWARD
- give a general idea of the conversation's focus
- may identify the tone or time required in the conversation
feedfoward functions
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to preview the message
- to preview the content of the message
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- the positive or negative quality of subsequent messages
to disclaim
- statement that aims to ensure that your message will be understood
to altercast
- use to place the receiver in a specific role and to request responses in terms of this assumed role
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FEEDBACK
- the reverse of the second step
- to signal as far as you are concerned
effective feedback
positive-negative
- positive feedback tells the speaker he or she on the right track
- negative feedback tells the speaker that something
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immediate-delayed
- feedback is sent immediately
- feedback may be delayed
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supportive-critical
- accepts the speaker and what the speaker says
- evaluate and judgemental
CLOSING
- reveals how satisfied the persons were with the conversation
- example : ' i hope you will call soon "
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