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LISTENING IN INTERPERSONAL COMMUNICATION - Coggle Diagram
LISTENING IN INTERPERSONAL COMMUNICATION
LISTENING
Can be defined as the process of :
receiving
understanding
remembering
evaluating
responding
lapses in attention, memory, inadequate critical thinking
misunderstanding
inadequate responding
THE PURPOSE AND BENEFIT OF LISTENING
to learn
to relate
to influence
to play
to help
THE PROCESS OF LISTENING
stage one : receiving
stage two : understanding
stage three : remembering
stage four : evaluating
stage five : responding
STYLE OF LISTENING
emphatic and objective listening
emphatic listening
to understand what person means and what a person is felling
objective listening
to go beyond empathy and measure meanings
nonjudgmental and and critical listening
nonjudgmental listening
listen with an open mind with a view toward understanding
critical listening
listen critically with a view toward making some kind of evaluation
surface and depth listening
surface listening
a literal reading of the words and sentences
depth listening
listening dimension involves the extend to which you focus in depth to the ideas or information
active and inactive listening
the techniques of active listening
paraphrase the speaker's meaning
express understanding of the speaker's feeling
ask questions