Dispute
Changing validated meter reading
D0086/MBR/URN
D300/SAR (ARD)- the flow in which we communicate a dispute
my bills too high!
'first' bill
my last bill is WAYYY to high!
SOMETHING IS UP WITH THE READING...
Our FIRST reading= their LAST reading
customer gave reading outside of 10 day window
my opening reading is different to what I GAVE IN!
So... we didn't send a D0071 to our DC..
customer gave reading but it's totalllllly bogus!
estimate is generated
Tends to happen when we get an estimated validated reading!
'Confirmed COS reading' = ORANGE= ESTIMATE
'Confirmed COS reading'= GREEN= D071 MATCHED D086
For gas, we recieve either an MBR (estimate) or a URN (actual)
Elec- talk to other supplier, agree, back to the DC, can take 10-30
Gas- talk to the other supplier, agree, then we JUST CHANGE THE READING...
Dispute(Talking to other supplier!)= 1) We wanna change the read 2) We wanna to this 3) Here's why
Route 1) COR ON COS = Customer own reading in change of supply...
Route 2) Sometimes I have to use an estimate! (Calculator)