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CHAPTER 12: MANAGING SYSTEM SUPPORT AND SECURITY - Coggle Diagram
CHAPTER 12: MANAGING SYSTEM SUPPORT AND SECURITY
Systems support and security covers the entire period from the implementation of an information system until the system no longer is used
User Support
User Training
Help Desks
Outsourcing Issues
Maintenance
Tasks
Perfective Maintenance
Corrective Maintenance
Preventive Maintenance
Adaptive Maintenance
Management
The Maintenance Team
-System administrator
-Systems analysts
-Programmers
-Organizational issues
Maintenance Requests
-Involve a series of steps
-All work must be covered by a specific request
-Initial determination
-The systems review committee
-Task completion
-User notification
Maintenance Requests
-Involve a series of steps
-All work must be covered by a specific request
-Initial determination
-The systems review committee
-Task completion
-User notification
Establishing Priorities
Configuration Management
Maintenance Releases
Version Control
Baselines
System Performance Management
Fault Management
Performance and Workload Measurement
Capacity Planning
System Maintenance Tools
System Security Overview
Security is a vital part of every computer system
Concepts
-CIA triangle
-Integrity
-Availability
-Security policy
Risk Management
-Risk identification
-Risk assessment
-Risk control
Security Levels
Physical Security
Network Security
Application Security
File Security
User Security
Procedural Security
Future Challenges and Opportunities
Predictions
Strategic planning for IT professionals