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Hospitality Operation Design - Coggle Diagram
Hospitality Operation Design
Process Design & Management
Process layout
Product layout
Fixed position layout
Functional layout
Cellular layout
Process type
Process focus
Repetitive focus
Product focus
Mass customization
Queueing systems
Multiple server, multiple phase
Multiple server, single phase
Single server, multiple phase
Single server, single phase
Forecasting
Methods
Qualitative
Quantitative
Sources
Primary
Secondary
Project Management
Project making stages
Project network diagrams
AOA (Activity on arrow)
AON (Activity on Node)
Customer Profiling
Persona
Traditional
Segmentation
Operation Improvement
Types of approaches
PDCA Cycles
Gradual change
End to end process
Six Sigma
Define, Measure, Analyse, Improve, Control
Lean
Define value, map value stream, create flow, establish pull, seek perfection
Quality & Quality Management
International Management System
ISOs (International Standards)
Malcolm Baldrige
Principles
Customer focus, Leadership, Engagement of people, Process approach, Improvement, Evidence- Basic Decision making, Relationship management
Service Concept & Service Blueprint
Input & Output model
Volume, Variety, Varian, Visibility
Transforms resources