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Excellence in Execution - Coggle Diagram
Excellence in Execution
New Normal Business Priorities
Agility
Flexible resourcing locating
Self Management
Dynamic business response
Seasonal flexability
Cost / Budget
Known MRC
Short ROI
reduced on prem infrastructure
Maintain or increase customer retention/satisfaction
Increase customer engagement
Rapid response times
Known History
Personal connections
Digital/social outbound campaigns
Customer surveys/feedback
Channel Shift/ Digital transition
Simple Web tools and site
Integrated ordering and logistic tools
Clear IVR digital pointers
Reduce Customer interaction cost
Customer self care
More Effective IVR
First Call Resolution
Leaner sales teams
Multi-skill sales teams
Improve team collaboration
Improve Sales
Outbound Campaigns
Digital Payment methods
Customer upsell
Recession
Why Intrado
Heritage
Experts in cloud migrations and expansions
Global Voice experts
Trusted adviser to global companies
Rapid deployment models
14-30 days contact center deployment
Pre provisioned environment
Mix and match voice platform connectivity
Enterprise Service brought to the SMB
Local in region deployments
Enterprise assured processes
24/7 Support models
Enterprise grade connectivity options
Number acquisition, porting and number pools
Full feature contact center
Dial-out campaigns
Auto attendant & IVR
Visual call flow builder
Queues
hunt groups
Omni Channel
Skills based routing
Advanced Analytics
Call recording
Real Time reporting
CRM intgration
Flexible commercial offerings
Best fit Agent rates
Competitive dial-out rates
Pay as you grow models