The impact of working from home on Total Quality Management (TQM)
Total Quality Management (TQM) is a key factor to increase an organisation’s
effectiveness and to develop the management practices.
Total Quality Management (TQM) is a dedication of an organisation's employees to make changes and endless improvement in working method which targeted to fulfill customers' requirements and needs.
The Total Quality Management (TQM) practices
Employee training
Teamwork
Employee rewards and recognition
Management leadership
Employee empowerment
Work-life balance is defined as the absence of conflict between the work and life domains
Work-life balance can also be defined as the minimum role of conflict which achieved satisfaction and well-functioning at both workplace and at home
Training and development
Total Quality Management (TQM) is a strategy that implemented by organisations that focus on handling the total organisation as a whole to provide products and services that fulfill customers' needs through the mobilization of the individuals, management leadership and the cohesion of all the firms resources.
Work environment and complex business demands require employees to be skilled in performing multifarious tasks in an efficient and effective way.
A well-organized training and development program gives employees continuous knowledge and experience. Training will improve employee’s capability to complete their responsibilities assigned by the organisations.
Training and development is very important for increasing job performance, enhancing employee productivity and satisfaction, reducing cost and developing the quality of work.
Teamwork
Teamwork is a fundamental element of total quality because it is organizations not individuals that produce products and provide services.
Trust team leader should build trust among their team members and between themselves and team members as people will not work well with people they do not trust
Mutual support- individuals depend on each other to get the jobs of the team done. Members should be supportively willing and able to assist each other in achieving peak performance.
Rewards and recognition is a system to motivate, evaluate, rewards and acknowledge the
individual or team achievement for quality improvement and increased customer satisfaction.
Quality goals, sufficient resources allocation for quality enhancement achievements, evaluation
of employees based on quality performance must be done by top managers to achieve quality.
Empowerment is a process of enhancing feelings of self-efficicacy among organisational through the identification of conditions that foster powerlessness and through their removal by both formal organisational practices and informal techniques of providing efficacy information