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Total Quality Management - Coggle Diagram
Total Quality Management
Quality
The totality of features and characteristics of a product
or service that bear on its ability to satisfy stated or imlied needs
The degree to which the product/service meets the expectations of the customer and conforms to design specifications.
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Total Quality Management
A strategic commitment by top management to change its whole approach to business and to make quality a guiding factor in everything the organization does.
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