Please enable JavaScript.
Coggle requires JavaScript to display documents.
Guide to Performance Excellence & Quality - Coggle Diagram
Guide to Performance Excellence & Quality
Six Sigma Quality
Tools for improvement
Teams
Statistical thinking
Problem solving
Total Quality Managment
Management system
Strategy
Communication
Employee involvement
Continuous improvement
Certifications
Give leg up over competition
Demonstrate value
Prove knowledge
Low cost
Specialized fields
ISO 9000 Certification
Quality management
Can be applied to all fields
ISO 9000
Quality Standards
All Industries
5 Goals
Meet needs
Usable for all sizes of businesses
Usable for all sectors
Simple/Clear
Integrate processes with quality
Principles
Customer focus
Leadership
Engaging people
Process-oriented
Seeks improvement
Data-inspired decision making
Relationship management
Malcolm Baldridge National Quality Award
Given annually
Categories
Manufacturing
Service
Small business
Education
Healthcare
Non-profit
Criteria
Leadership
Strategy
Customer focus
Use of data
Workforce involvement
Operations
Results