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Chapter 8 Building Block Model - Coggle Diagram
Chapter 8 Building Block Model
structure
performance measurement
service industry
perishability
X store
heterogeneity
variability
performance standard
simultaneity
production = consumption
intagibility
:red_cross: physical form
:red_cross: transfer of ownership
dimensions of controllable performance
indicators
fin performance
competitiveness
:arrow_up: market share
:arrow_up: sales
determinants
flexibility
demand = supply
resource utilisation
efficiency
innovation
new business idea
quality of service
speed
reliability
how to measure?
motivating
controllability
clarity
dimensions
2 indicators
4 determinants
ownership
achieavability
equity
