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OPERATIVE ADMINISTRATION - Coggle Diagram

- - - - money, accounts in our favor, financial instruments, etc.
    - - know to do
    - - infrastructure, office equipment, computers, technological equipment, etc.
    - - The talent and knowledge of its people
    - - those that are treated, transformed or converted in some way;
    - - those who act on transformed resources
- - - - Assets are usually tangible: for example, you can touch a television or a newspaper. Services are normally intangible. You can't touch a tip from a consultant or a haircut (although you can often see OR feel the results).
    - - Partly because of their tangible quality, goods can also be stored, at least for a time, after production. Services, on the other hand, are not stored
    - - Another consequence of being tangible is the ability to transport goods. Automobiles, machines, tools, and video cameras can all be moved. But if the services are intangible, they are not transported.
    - - The other important distinction between goods and services relates to production time. Goods are almost always produced before the customer receives them (or even sees them). For example, a CD was produced long before you bought it. However, services are often produced simultaneously with their consumption.
    - - The implication is that customers have a low level of contact with the operations that produce goods. services are produced and consumed simultaneously, have a high contact between the client and the operation
    - - Because customers generally don't see the production of items, they judge the quality of the operation that produced them based on the items themselves.