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NCNU_1082 Strategic Management of Multinational Corporations _G8_Rakuten,…
NCNU_1082 Strategic Management of Multinational Corporations _G8_Rakuten
Analysis
Business Model Canvas
Value proposition
Key activities
Key partners
Key resources
Channel
Loyalty Program and Rakuten ecosystem
Rakuten University
Electronic commerce consultant (ECC)
130 brands and retailers from all kinds of sectors
Rakuten members, big data, and brands
insurance, credit cards, e-commerce shopping platforms, e-books and travel website
Contribute to society by creating value through innovation and entrepreneurship
Bringing happiness and prosperity to society by internet technologies.
PESTEL analysis
ECONOMICAL
The Depreciation of Japanese yen
Increase in logistics Charges
POLITICAL
Duplicate names with other companies
SOCIAL
Influencer Marketing
TECHNOLOGICAL
Changes in the E-commerce business
LEGAL
Sales Tax and Cashless Policy
Five forces analysis
Introduction
Japanese B2B2C E-Commerce platform founded in 1997
more than 70 businesses and almost 1.3 billion members across the world
Marketing
Financial Services
Communications
Mobility and Healthcare
Commerce
Mission
Contribute to society by creating value through innovation and entrepreneurship.
Vision
Being a global innovation company.
Objective
Bringing happiness and prosperity to society by internet technologies.
Performance
E-commerce
Glocal
Taiwan
Japan
France
Germany
Fintech
One Strategy
membership
brand
Rakuten ecosystem
big data
digital content
Rakuten Fashion
Finance
significant loss in 2019 and showed negative growth
the loss of investment in shared vehicle Lyft
cause a delay in entering the 5G market
the U.S.-China trade war
The overall growth of the global economy has slowed and consumption has declined.
GDP dropped
raised the consumption tax from 8% to 10%
Rakuten's revenue has declined
Vertical Integration Age
reduce costs and stabilize the market
One Delivery logistics integration plan
drones
Rakuten AirMap
self-built warehouse logistics
Global-market Expansion
Europe market
France
acquiring PriceMinister
horizontal integration to enter this market
French people’s habits
Germany
leading online trading platforms in Germany
lower prices
wants
Britain and Spain
the cost of operation is too high
Asia market
Taiwan
first time expands
joint venture company
Thailand
horizontal integration
leave
China
regulation differences, cultural differences, language differences
intensified competition
leave
MNE strategy
international strategy
low pressure for local responsiveness
services and products have not been changed for localization.
does not have its own brand
only provides the platform to matchmaking for sellers
low pressure for cost reductions
major spending items
human resources
product development
logistics cost
borne by the buyers
sometimes offers free shipping
hoping to reduce logistics costs
focus on vertical integration
Development
1997
2002
2005
2006
Now
covers more than 70 types of services
establish a new C2C business model and its ecosystem
took over Kokunai Shinpan Co
started the credit card service
Rakuten Super Point
increase repurchase rates
increase membership stickiness
increase customer unit price
founded B2B2C E-Commerce platform
Horizontal Extention Age
Rakuten Ecosystem
financial services
Rakuten Bank
Point Economy
mobile services
Digital twins
analyze customers’ lifestyle and shopping habits
Rakuten App Ichiba
own branded app store
Rakuten Data Marketing, Inc
combined with the big data to provide comprehensive digital marketing solutions
VR shopping application
conclusion and suggestion
conclusion
does not have any special competitive advantage
in the host country
occupies a leading place in the Japanese
most of their services also launched on many e-commerce platforms
Rakuten ecosystem
loyalty programs
Big data
some trend services still have a long way to go
VR technology
drone delivery
suggestion
vertically integrate
own logistics industry
Rakuten Global Express
extend the expiration date of after-sales service
extend the expiration date of warehouse storage
assist cross-border returns
a more favorable price
increase shipping schedule
speed up transit time
Strengthen the link among services in Rakuten ecosystem
get more discounts and superpoints by using Rakuten's services
tie consumers firmly into the ecosystem
developing projects
keep moving
drones
develope only in Japan
5G technology
VR technology
international development
keep moving
subsidiaries in different countries
G8 Group member
外文四 楊芯樺 Katherine
國企四 鄭淳芬 Ruby
外文四 蕭 逸 Sophia
國企三 陳宜萱 Cindy
國企三 尹薔雰 Rose
中文四 鄭淳芳 Angel
Rivalry among existing firms: moderate
Bargining power of suppliers: moderate
Threat of substitute products or services: moderate
Threat of Potential Entrants: low
Bargaining power of buyers: low