7 Steps for Effective Problem Solving - Coggle Diagram
7 Steps for Effective Problem Solving
Step 1: Identify the Problem
Be clear about what the problem is
Remember that different people might have different views of what the issues are
Separate the listing of issues from the identification of interests
Step 5: Select an option or options
What's the best option, in the balance?
Is there a way to "bundle" a number of options together for a more satisfactory solution?
Step 2: Understand everyone's interests.
This is a critical step that is usually missing
Interests are the needs that you want satisfied
This is the time for active listening
Put down your differences for awhile and listen to each other with the intention to understand
Separate the naming of interests from the listing of solutions
Step 3: List the possible solutions
Do some brainstorming
Separate the listing of options from the evaluation of the options
Step 4: Evaluate the options
What are the pluses and minuses?
Separate the evaluation of options from the selection of options
Step 6: Document the agreement(s)
Don't rely on memory
Writing it down will help you think through all the details and implications
Step 7: Agree on contingencies, monitoring, and evaluation
Conditions may change. Make contingency agreements about foreseeable future circumstances
How will you monitor compliance and follow-through?
Create opportunities to evaluate the agreements and their implementation