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Rideshare Service, System, Rideshare Service Project Structure Map, Non…
Rideshare Service
Support
Chat Support Agent
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Semi-automated upport tickets pool, few to view at once
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Support Supervisor
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Performing neccasarry actions required outside of the platform (inform police, call for emergancy, etc)
Phone Support Agent
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Automated support tickets pool, one at a time
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System
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A/B Testing Ready (Integrated tools to decide from recording to be aware in user behaviors and needs)
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