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MANAGING RELATIONSHIP, image, Managers need to manage conflict and…
MANAGING RELATIONSHIP
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Part 1
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Belbin's team role
- Plant, Resource investigator, shaper, monitor-evaluator, team worker, implementer, completer-finisher, specialist
Communication
Roles of communication
- Providing information
- Communication goals
- Generate & exchange ideas
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Types of communication
- Vertical communication:Downward communication
- Vertical communication:Upward communication
- Horizontal/lateral communication
- Diagonal communication
Communication skills
- Negotiation
- Influence
- Persuasion
Process of negotiation
- Process
- Opening
- Bargaining
- Closing
Approach of negotiation
- Distributive bargaining
- Integrative bargaining
Conflict
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Types of conflict
- Horizontal conflict
- Vertical conflict
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Conflict may result in
- Poor communication
- interpersonal friction
- Inter-group rivalry & jealousy
- Low morale & frustration
Causes of conflict
- within an individual
- Between 2 individuals
- Between groups/teams
- Between diff levels in the organisation hierarchy
The tactics of conflict
- Withholding information
- Distorting information
- Empire building
- Office politics
Conflict handling style
- Assertiveness
- Co-operativeness
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