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Model 1- Queue routing " Sub-Group", Call Center Unit, Live-Chat…
Model 1- Queue routing " Sub-Group"
Call Center Unit
Brand 2
Brand 3
Brand 4
Brand 1
Agent
Agent
Agent
Agent
Agent
Live-Chat
Agent
Agent
Agent
Agent
Agent
Brand 4
Brand 3
Brand 2
Brand 1
Brand 1
Email
Agent
Agent
Agent
Live Chat
Agent
Agent
Agent
Call Center
Agent
Agent
Agent
Brand 2
Email
Agent
Agent
Agent
Live Chat
Agent
Agent
Agent
Call Center
Agent
Agent
Agent
Model 2- Skillet Routing model "