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CHAPTER 9 (QUALITY) - Coggle Diagram

- - - - observed that over 80 percent of quality defects
      - developed a ‘quality trilogy’
    - - introduced the concept of total quality control (TQC).
    - - created a 14-points
      - created The Deming Cycle
    - - intorduce Quality Control Circles (QCC)
      - introduce fishbone diagram
    - - introduced the philosophy that “quality is free” and “zero defect”.
  - - - basic diagram
      - Ball Bearing defects
    - - Process of comparing one’s own products, services, or processes against those of industry leaders
      - Process of finding the best available product features, processes, and services.
      - Using them as a standard for improving a company’s own products processes and services.
      - three (3) types of benchmarking
        
        process benchmarking
        
        strategic benchmarking
        
        competitive benchmarking