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CHAPTER 8 : COMMUNICATIONS - Coggle Diagram
CHAPTER 8 :
COMMUNICATIONS
DEFINITION
Process of transmitting message to receiver to obtain response
COMPONENTS
Channel
Decoding
Encoding
Receiver
Sender
Feedback
Noise
TYPES
Formal
Vertical
Upward communications
Downward communications
Horizontal
Occurs within & between departments
Increase coordination
Increase cooperation
Increase collaboration
Informal
Gossip
Probability
Single strand
Cluster
CATEGORY OF INTERPERSONAL COMMUNICATIONS
Non-verbal
Technological
Verbal
Oral
Written
BARRIERS
Cross-cultural
Trust & credibility
Language characteristics
Gender difference
Noise
Information overload
Physical distraction
Time pressure
WAYS TO OVERCOME BARRIERS
Avoid noise
Recognize emotions
Use simple language
Do not make own conclusion
Obtain feedback