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QUALITY - Coggle Diagram
QUALITY
PRODUCER PERSPECTIVE
Quality can be defined as the degree to which the product or service conforms to design expectations.
CONSUMER PERSPECTIVE
Quality can be defined as degree to which the product or service meets tghe expectations of the customner
DIMENSION OF QUALITY
PRODUCTS
Aesthetics, Features, Performance, Realibility, Servicesbility, Durability, Perceived quality
SERVICES
Responsiveness, Assurance, Empathy, Tangibles
TOTAL QUALITY MANAGEMENT
- As a strategic commitment at top management to change its whole approach to business in order to make quality a guidance factor in everything it does
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ACHIEVING QUALITY
- W.Edwards Deming, Joseph Juran, Armanel Feigenbaum, Kaoru Ishikawa, Philip Crosby
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