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06/03 How might we improve employee training/tool onboarding experience? …
06/03 How might we improve employee training/tool onboarding experience?
SME Brainstorm
Constraints
Solutions
Tools
Retirement structure and timeline
Zoom transition was rough tool
How do we motivate to switch to new tools
MTP. Usage/support and decommission
Report decommission strategy
OARS folks and legacy, new reports, no incentive to switch
Processes
Changed the process
Forced to create the training
Prep the documentation
Learned from the previous experience
We will MTP capability before the actual go-live
Multiple MTPs planned
Focused on super-user activities, have 9 different meetings
Quick ramp- expose the existing reports to
Get things in front of end-users sooner and get feedback early to gather
Technology
Get dedicated dev resources to each Product teams
Who will have the capability in their reporting
PWC left and we are left with clean up
Coding and system design: dedicated developer per product
SME Resources/Support
Story
Kick off
Used different dashboard
Got feedback: tableau name, Print name as a filter
How do we do ABC, we did much better than with previous deployment
We will add to release schedule