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Behavior, Problem Solving, Define Your Problem, Presentation, Goal Setting…
Behavior
Assertive
Do What is right not what is easy
Dress code
Assertive Language
Respect times 2
Body Language
Look people in the eye
Smile and be courteous
Assertive Language
Relaxed
Be Direct
Yes/No
Be Courteous
Will You/Would You
Problem Solving
Causes that need to be fixed
Evalute the options
Rational and Objective
Identify the problem
Describe How to ?
Set Objetives:
What are the success criteria
Understand the Context
Communicate and Make a Plan
Implemntation
Constantly review and evalaute
Do it at end
Define Your Problem
Why ?
Answer that has no why ?
Generate Multiple options
Narrow them down
Make a rational decision
Gut Insinct
How to
Communicate
Presentation
Structure your presentation
Clear introduction - A Hook on what is the problem
Body to set out to answer
Summerize all of these towards
Call to Action ?
Power Pose
Pause and Scan
Silence
Gain Permission
Pace
Slow Down
Take your time
In Control of what you are saying
Prepare well
Diffusing BOMB
Benefits
OutCome
Map
Background
Do your research into your audience
Goal Setting
Write it down
Common understanding
We have the record
To access your performance
Play to people Strengths
Set target to set the preferences
Willing and Enthusistic
What Done looks like
Weigh them
Access them if it is fair
Time Target to work too
Have contientigce
Delegation
Briefing
Spell out the Context
Spell out the Objective - What does Complete
Risk Managment
Total Autorith
Item and task
Adminstation
Resources to be called
Monitoring
Confidence
Exposed and Endangede
Recogniztion about Job Well Done
Dont try and fight - Give praise and thank them
Secure unabmigous Commitment
Look in the eye and ack
Skills
If they can deliver by the deadline
Matching - task to person and survey people available.
Understand the strength and weakness
Feedback
Recognize thier achievment
Celebrate thier success
Reward
Start with Evidence
Objective assement to relevent evidence
Peformance Improvment
Embeed the learning
Help them fundamental change