Please enable JavaScript.
Coggle requires JavaScript to display documents.
Lululemon Athetica Social Media Triage, Assess the message, Take…
Lululemon Athetica Social Media Triage
Assess the message
Negative response
Evaluate the purpose
Unsatisfied customer?
Yes
Is the issue brought up significant?
Yes
No
Assure and thank the customer
for addressing their concerns
No
Contact customer to understand for clarification purposes
Positive response
Does the PR team want to respond?
Yes
Can value be added?
Yes
Respond politely and share it
No
Thank the customer
No
No response
Instagram posts
Take reasonable action to address the issue and let customer know action is taken