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CHAPTER 8 (COMMUNICATION) - Coggle Diagram
CHAPTER 8 (COMMUNICATION)
definition
The process of transmitting a message to the receiver in order to obtain a response.
components of communication process
decoding - A receiver’s translation of a sender’s message
receiver - receiving person or group must make sense of the information received
channel - medium by which a message travels
feedback - The process of verifying messages and the receiver’s attempts to ensure that the message he or she decoded is what the sender really meant to convey
encoding - translates the sender’s ideas into a systematic set of symbols or a language expressing the communicator’s purpose.
noise - Any internal or external interference or distraction with the intended message that can cause distortion in the sending and receiving of messages
sender - encoding his or her meaning and sending the message through a channel.
type of communication
formal
vertical
downward communication -Messages sent from individuals at higher levels of the organization to those at lower levels.
upward communication -Messages sent up the line from subordinates to managers.
horizontal
increases :
Coordination
Collaboration
Cooperation
informal
grapevine
probabiltiy
random process in which someone transmits the information to others
cluster
A person tells the information to a few chosen individuals. These individual then pass on the information to a few more selected individual whom they trust or from specially chosen individual who they are trying to obtain some favor.
gossip
convey information that is interesting and is non-job-related. The news must be interesting to hear.
single strand
passing of information through a line of persons to ultimate recipient.
effective communication
barriers
trust and credibility
language characteristics
cross-cultural diversity
noise
information overload
overcome
avoid noise
recognize emotions
use simple language
do not make own conclusions
obtain feedback
interpersonal communication
telephones
e-mail
face-to-face