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Chapter 8 : Communication, Social context, Channel, Noise, Noise - Coggle…
Chapter 8 : Communication
A process in which one person or group evokes an identical meaning in another person or group
Communication Process
Sender
Encoding
Message
Decoding
Receiver
Feedback
Communication Elements
Social Context
Sender
Encoding
Messages
Channel
Decoding
Receiver
Feedback
Noise
Form of Communication
Verbal communication
Oral communication
Written communication
Non-verbal communication
Body motion
Hand Gesture
Appearance
Time
Technological communication
Telecommuting
Electronic mail
Video conferencing
Internet
Types of Organisation
Formal organisation communication
Vertical communication
Downward
Upward
Horizontal communication
Informal organisation communication
Single strand
Gossip
Probability
Cluster
Barriers
Cross-cultural diversity
Trust and credibility
Information overload
Language characteristic
Gender differences
Effective Communication
Obtain feedback
Use simple language
Recognize emotion
Avoid noise
Understand verbal and non-verbal communication
Social context
Channel
Noise
Noise