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How is value created in E.on next - Coggle Diagram
How is value created in E.on next
Customer value
Making customer happy
Hiring
- people who hire, culture we create
Tech choices we make: Kraken
CRM for agents and customers!
Error free, self-serve
Consistency..
. speaking in a way that benefits the customer..
Agility
the speed at which the Eon. Next model responds
innovation!: 1) TOU tariffs (Evs) , Off peak demand, marketable, bigger picture environmental values 2) Move ins and move out (portal)
input into prioritsation!
Super efficiency!
Ownership...end to end resolution!
Reputational value!
loyalty! association with brand
Lack of tangibility in this sector... you just turn your cooker on! Loyalty is driven by interaction with us
Giving customers what they expect..'As it should be'
Team happiness
culture piece,
enjoyable to come to work
deliveroo account!
spontaneity- feeling valued- indivoduals
retention!
Feeling like you have a voice!
options for communication
safe environment
development.. no hierachy, taking extra responsibilities, feeling like you can make a change for the better
Super effiicency
OWNERSHIP!
No hand offs, collaboration!
problem solving
empowerment...do people feel empowered to make decisions? best interest for people and customer