How is value created in E.on next - Coggle Diagram
How is value created in E.on next
Making customer happy
- people who hire, culture we create
Tech choices we make: Kraken
CRM for agents and customers!
Error free, self-serve
. speaking in a way that benefits the customer..
the speed at which the Eon. Next model responds
innovation!: 1) TOU tariffs (Evs) , Off peak demand, marketable, bigger picture environmental values 2) Move ins and move out (portal)
input into prioritsation!
Ownership...end to end resolution!
loyalty! association with brand
Lack of tangibility in this sector... you just turn your cooker on! Loyalty is driven by interaction with us
Giving customers what they expect..'As it should be'
enjoyable to come to work
spontaneity- feeling valued- indivoduals
Feeling like you have a voice!
options for communication
development.. no hierachy, taking extra responsibilities, feeling like you can make a change for the better
No hand offs, collaboration!
empowerment...do people feel empowered to make decisions? best interest for people and customer