Develop your Cultural Intelligence - Purdue University - Coggle Diagram
Develop your Cultural Intelligence - Purdue University
W1 Cultural Values
1905 Alfred Binet Introduces IQ - A measure of academic capabilities. 1990 Mayer and Salovey introduce EQ - A measure of emotional capabilities. 2003 Earley and Ang introduce CQ- A measure of intercultural capabilities.
CQ Drive - Motivation
CQ Knowledge - Cognition
CQ Meta-cognition - Strategy
CQ Action - Behvaiour
Individualism vs collectivism
Low power vs high power distance
Low uncertainty avoidance - flexibility and adaptability vs high uncertainty avoidance - seeks predictability and plannning
Cooperation vs competition
Short term success (now) vs long term success
Being vs doing
Universalism vs particularism
Non expressive comms vs expressive comms
Monochronic vs polychronic
W2 CQ Drive Motivation
3 steps to develop your CQ Drive or Motivation
1 Face your bias
2 Develop intrinsic interest in diversity
3 Go out of your comfort zone
Visualise your success
Recharge your batteries
Self Efficacy is the degree you are confident you can build that intercultural bridge. We need to be cautious lest we overemphasize perfection. No one is always correct when facing diversity and multicultural encounters. The point is that we are open to learning from our mistakes.
Self-efficacy refers to an individual's belief in his or her capacity to execute behaviors necessary to produce specific performance attainments (Bandura, 1977, 1986, 1997). Self-efficacy reflects confidence in the ability to exert control over one's own motivation, behavior, and social environment.
W3 CQ Knowledge: cognition
CQ Knowledge is your understanding of how cultures are similar and different.
CQ cognition is your level of familiarity with how cultures are similar and different.
The research-based model of cultural intelligence identifies four areas as part of CQ knowledge. CQ knowledge addresses business, interpersonal, socio-linguistics, and leadership.
BUSINESS - CQ knowledge: business is the degree you understand the various economic, legal, and educational systems that exist around the world. This business knowledge is not just for people in the field of business. Business knowledge can assist us to understand some of the attitudes, beliefs, and values of diverse others.
VALUES AND NORMS - CQ knowledge: values and norms, we are well informed of the interpersonal and cultural values of a diverse group of people. This means we are able to compare and contrast their norms for social etiquette, norms of society, and even religious beliefs to our own or those of other diverse cultures.
Two steps to develop CQ Intercultural Competence: The first step is being self-aware of the cultural lens through which you make meaning when you encounter diversity. The second step is to develop awareness of the different perspective from the diverse other. For example, my culture teaches me to make eye contact when talking to another person. Making eye contact is considered respectful based on my cultural norms and values. However, a person from a diverse culture may consider making eye contact as dangerous or disrespectful. Also, there are cultures that discourage eye contact between genders or persons of different social status.
SOCIO LINGUISTIC K - CQ knowledge addressing socio-linguistics is your knowledge about language and communication norms. High CQ knowledge: socio-linguistics means you understand the rules for verbal and non-verbal behavior for many countries.
LEADERSHIP - CQ knowledge: leadership is understanding how leadership needs to change in various cultural contexts. For example, if you are leading in Germany which generally prefers a low power distance cultural value, you may empower decision making to be made across all levels in the organization. However, if you are a manager in Costa Rica which generally emphasizes a high power distance cultural value, then you expect only those in authority to make the decisions.
W4 CQ Strategy
AWARENESS - Describe to yourself what happened and be certain to not interpret or evaluate prematurely. Consider your description and be sure it is exactly what occurred. Next, consider an interpretation of what you described but do this without judging or evaluating. Once you are confident your interpretation is a good one, then and only then evaluate the situation. If you use this three-step process, it forces you to take your time and to be aware.
CHECKING - Checking is the degree to which you go back to make sure your plan, assumptions, and expectations are correct considering diversity and multicultural influences. You are asking to see whether the plan you made is going to work in light of the particular culture.
Four Core Phases of Diversity & Intercultural Dexterity (2015) defined as interacting more effectively and appropriately with culturally different others or bridging cultural gaps.
These four core phases are:
Increasing cultural and personal self-awareness through reflecting on your own experiences, past, and present
Increasing awareness of others within their own cultural and personal contexts
Learning to manage emotions and thoughts in the face of ambiguity, change, and challenging circumstances and people
Learning to shift frames, attune emotions, and adapt behaviors to other cultural contexts
Dimensions of CQ:
CQ drive or motivation includes the sub-dimensions of intrinsic and extrinsic motivations plus self-efficacy.
CQ knowledge or cognition addresses business knowledge, values and norms, socio-linguistics, and leadership.
CQ strategy or meta-cognition covers sub-dimensions of awareness, planning, and checking.
CQ action or behavior is about the sub-dimensions of verbal and non-verbal action plus speech acts.
W5 CQ Behaviour - Action: CQ action brings together CQ drive, CQ knowledge, and CQ strategy. CQ action is behavior based on motivation, cognition, and meta-cognition. CQ action is your ability to act effectively and appropriately in different cultures. It includes your flexibility in communicating and adapting to different cultural norms.
CQ Verbal behaviour: vocal inflection, accentuation, emphasis, pronunciation, and your behavior in the use of language itself.
Non verbal behaviour