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8: Emotional Intelligence - Coggle Diagram
8: Emotional Intelligence
What is Emotional Intelligence
Emotional Intelligence
ability to recognise, understand and manage own emotions and emotions of those around them
The Need for Emotional Intelligence
Positive relationship between emotional intelligence and success of organisation
Can Emotional Intelligence Be Learned?
Learning Emotional Intelligence
Emotional Intelligence: Self-Management Skills
Self-Awareness
deep understanding of emotions, neitther overly critical nor unrealistically optimistic, ability to speak accurately about achievements and failures - emotionally reflect
Self-Regulation
not bound or controlled by their feelings - more likely to have integrity and create trusting work environments
Motivation
desire to achieve beyond expectations, driven by success other than external reward, strong passion
Emotional Intelligence: Relationship-Management Skills
Empathy
Considering others feelings - important in globalised world with increased focus on teams, need for mentoring/coaching
Social Skills
Culmination of other aspects of emotional intelligence - able to 'manage relationships'. Wide network built - can build common ground with variety of people