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TRANSPORT AND DELIVERY - Coggle Diagram
TRANSPORT AND DELIVERY
Complaints
Reasons
Goods are damaged
Mistakes in the order
Goods ar not delivered in time
Mistakes in he invoice
Aim
Explain clealy what te problem is and to try to find a solution acceptable to both sides
Tone
Business-like
Direct
never aggressive or offensive
Model plan
Explain what the problem is
Suggest a solution
Refer to th order
Ask for a reponse
Reply to a reminder
Model plan
Explain the reason
Refer to arrangements for payment
Apologise for the delay payement
Reassure and thank the creditor
Refer to the reminder
Reminders
Proper language
Leght of time of business relationship
Other past poblems
Relationship
Modal plan
As client to pay urgently
Say what will happen if debt is not paid
Refer to previous reminders sent
Mention possibilty of new terms
Bill is not paid
Reply to complaints
or justements
Tone polite, nice and helpful
Model plan
Explain the reason for the problem
Say what action you are taking
Apologise
Reassure the client
Refer tothe client's complaint