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Facebook Messenger, Receives message from customer, After the picture…
Facebook Messenger
Receives message from customer
Delivery Enquiries
When will it arrive?
Ask for order # (if have not stated)
Check on Shopify
Use template to reply
customer (under
delivery)
Change in delivery details
Edit on Shopify
Notes & Tag
Inform changes to WhatsApp Group
Use template to reply
customer (under
delivery)
Print out the order, label (
confirmed with customer via phone call/FB
) & pass to Jaber
Damaged Goods
Ask for order number #
& Picture of damaged items
Refund to customer on Shopify
Use template to reply customer
(under Damaged/wrong items sent)
Add-ons/Removal of items in paid cart
Use template to reply
customer (under addons
enquiries)
Missing Items
Check with Jaber
Refund to customer on Shopify
Use template to reply
customer (under
refund)
After the picture shows that it is indeed damaged