05/20 SME Research Summary - Coggle Diagram
05/20 SME Research Summary
Time: only send the core information, taking charge of making everything look good. Eliminate the need to develop complete slides, just provide basic information, we can record and take screen shots from video, to create a full development training materials
Bring in Training expert as a resource to uplift the development, less time loss, better contribution. Reversing the ownership roles...
Develop BULK of content, beautifying later, by another team
Let SMEs to review, own finalizing the content, make changes and edits as needed
Follow specific structure, define early which knowledge and skills required, like a curriculum. We are not going into technical details, but we have a basic structure and basic elements. What needs to be consolidated to get started, define the WHAT and then move into HOW
Train the trainer CERTIFICATION presentation
What is important, tips and tricks, what is important to include and consider, use TEMPLATE structure to follow w study guide. 1. What do you want them to LEARN? What SKILLS you want them to develop. 2. What ACTIVITIES you need to do to develop the SKILLS?
Assure content has the flow. #1 WHAT do you want to show them? Get clarity before the start building any content
Person who is leading activity, has clarity on what activity/insights for the activity, learning about the topic, it is nice you be able to review/add specific ways to learn a topic
Tips and tricks: Zoom, video, training documentation
SME makes the final decision, on HOW the knowledge will be transfered: F2F, video, PPT, Zoom. The power is in SME hands, training experts give the guidance
HOOK: what is in it for me? How will i benefit? How will i use it tomorrow/today to help em do much job better?
SEGMENTING: quality playbook, formed KM team and SMEs, working together. Alex Souza challenged us to develop the key audience/ key roles: min learning path for the role? What do they need to be successful in their job? Start with what is in it for me? Explain HOW it will help THEM? How the new DATA/INFORMATION will empower/help our organization. Define GOVERNANCE/TAXONOMY: here is what is mandatory/vs optional information
Dictionary of terms etc
TRAINER Certification + Recognition